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RETURN POLICY

How Do I Return An Item?

If there is something wrong with your item or you need to change the size of a garment received simply contact us at info@madebynewyork.com

Your original shipping charges are non-refundable. MADE X NEW YORK will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.

When your return shipment is received, we will handle your credit or exchange as quickly as possible. Please be aware that the time it takes for the refund to post to your account may vary depending on your bank and/or credit card company.

Returned items must be in original unworn packaging.

 

What If The Item I Received Is Defective/Incorrect/Damaged?

Please contact us directly to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

Please contact us at: info@madebynewyork.com for assistance.